My name is Theodore and I have experience as

Executive Summary

Fifteen years of blended network, systems, and software development IT experience, an innovator and thought leader who has transformed the service offerings of Kuehne + Nagel, ReTrans Freight, and Newgistics Freight Services.

Focused on logistics and eCommerce solutions at Kuehne+Nagel, created and implemented an order management system that drove compliance up 25%; architected and deployed a disaster recovery solution guaranteeing a 99.99% uptime; redesigned and architected a secure network that increased freight quote response performance by 212%; and deployed company's first fully redundant colocation which includes a 5-minute disaster recovery RTO policy and guaranteed uptime, geographical route optimization with optimal load balancing.

At ReTrans Freight, designed, coded, and deployed an app that generated $1.5M in FY'17 and is on track to exceed $20M in FY'20; increased performance of freight auditing software by 475%; and solely designed, developed, and deployed first Apple iOS freight shipment app.

Talented for mastering any IT situation and developing solutions has earned a reputation for never-fail resourcefulness.

Experienced working in teams and collaborative environments, but also self-sufficient, self-motivated, and excels in solo work. Additionally, passionate about networking, security, virtualization, intelligent investments, and using the latest technologies to accelerate company growth.

Personal Summary

First and foremost, husband to a wondeful wife and a proud dad of a little girl.

I consider myself to be the subject matter expert for every role I've held so far in my professional career. I've never backed down from a challenge.

My life motto is "I don't have problems, I just have more work to do!" or the shortened version "No problems, just work!"

I competed in powerlifting for over six years and held many world records during my time. I competed in the 165lb weight class and had a bench press of 405lbs, squatted over 600lbs, and deadlifted over 550lbs.

I've also worked with my hands for many years, which includes electrical, plumbing, installing tile floor, and as a family mechanic.

If you need help with a project, I probably have some experience that could help you.

Did I mention I'm not your average I.T. guy? There is nothing I can't do.

Let's connect! Feel free to reach out via LinkedIn or using my email.  

Download My Resume

Technical Experience

• Cloud: Amazon Web Services (AwS), Microsoft Azure

• Server OS: Windows Server 2003 R2, 2008 R2, 2012R2, 2016, 2019

• Client OS: MS Windows XP, 7, 8.1, 10, 11

• Virtualization: VMware vSphere 6.0, 6.5, 7.5, Microsoft Hyper-V 

• Database: MS SQL Server 2008, 2012 ,2016 

• Storage Area Networks: EMC VNXe 

• Firewalls & Switches: SonicWALL, Fortinet, Barracuda, HP Aruba 

• ERP: Salesforce 

• Development: MS Visual Studio, Crystal Reports XI, Microsoft SSIS & SSRS, XCode 

• Programming: .NET, Visual Basic, C#, MVC, Web API, REST, JSON, Swift, SQL

• E-Mail: MS Exchange Server 2007, 2010, 2013 – Office365 

• Internet Information Services: MS IIS 6, 7, 7.5, 8, 10

• Other: Active Directory, Group Policy, DNS, DHCP, Cloudflare 

Technology Leader

Well versed in managing small and large projects, coordinating the right resources at the right time. Excels at directing companies information technology operations, ensuring the department provides efficient and effective technical support. Can consult senior-level stakeholders across the entire organization to identify business and technology needs. Strong interpersonal skills and can effectively communicate with teams. Excellent decision making skills.

  • ROLE: Director of Information Technology
  • START DATE: November, 2018
  • TEAM SIZE: Five

Application/Web Developer

Experienced developing enterprise applications., both .Net core and framework. Can troubleshoot and debug any type of application with little prior knowledge. Expert in performance tuning.

MVC, Webforms, Winforms, XAML, Web API, Web Services, Javascript

  • ROLE: Senior .NET Developer
  • CATEGORY: Development
  • LANGUAGES: C#, VB.NET, JavaScript, j Query, HTML, XML, JSON, Swift, SQL
  • REPOSITORIES: TFS, Azure DevOps, Git, Github, SSIS
  • OPERATING SYSTEMS: Linux, Windows, iOS
  • PLATFORMS: Visual Studio 2012, 2019, Xcode, SSMS
  • START DATE: November, 2014

Systems Architect / Engineer

Skilled at planning, purchasing, building, and implementing redundant, highly available applications spread across multiple data centers. Understands networking, security, and what it takes to host an interface facing application securely. 

Ensuring your applications are always available is my number one goal.

  • ROLE: Network Manager
  • OPERATING SYSTEMS: Windows, Linux, Apple
  • SYSTEMS: VMWare, Hyper-V, SonicWall, Fortinet, HP Aruba, EMC/Dell Storage, RDS, Barracuda, Microsoft Exchange Server, RSA MFA, WSUS
  • CLOUD COMPUTING: Microsoft Office 365, Microsoft Azure, Amazon Web Services (AWS), Exchange Online, Cloudflare
  • HOSTING: Microsoft Internet Information Services (IIS)
  • CRM: Salesforce Lightning, Microsoft Dynamics CRM, Microsoft Dynamics GP
  • Video Conferencing: Zoom, Teams
  • REPORTING: SSRS, Crystal Reports, Google Analytics
  • START DATE: November, 2013

Service Desk / End User Support

Experienced in break-fixes; putting the mind to ease when problems arise. When an user is down, or is having troubles, it's their number one priority to get back and running, and I make it mine too. I'm a natural problem solver, with genuine curiosity on making things not only work, but work well. No band-aid approaches here.

  • ROLE: Helpdesk / Helpdesk Level 2 & 3
  • CATEGORY: End User Support
  • START DATE: November, 2007


Higgins IT Consulting

Managed Service Provider
Since 2010

Here are some of the services I offer:

• Website Design and Hosting
• Desktop and laptop backup
• Desktop and Laptop setup and configuration
• Software installation and management 
• Email Hosting and management
• End User Support
• Database management and design
• Security Audits
• Cloud Migrations
• API design 
• Active Directory and user administration
• Networking - Wifi and Wired installation 
• Datacenter design
• Office 365 Administration

Don't see something? Ask!

Work History

Kuehne + Nagel

Director of Information Technology
Nov 2018

Promoted from Network Manager in November of 2018.

Kuehne + Nagel is the number 1 sea freight forwarder in the world, with 80,000 employees worldwide with a customer base of 400,000. The division of Kuehne + Nagel that I work for is LTL and eCommerce. We specialize in bringing the technology to the table to allow for eCommerce websites to efficiently and correctly quote heavy products in a shopping cart environment and to streamline order management systems.

My responsibilities include;

• Implemented, created and tested disaster recovery and business continuity plans and maintained an appropriate back-up system.
• Established, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
• Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
• Analyzed department and job-related functionality requirements to align technology priorities with business needs.
• Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
• Performed regular audits and tests of infrastructure and applications to prevent unauthorized access.
• Formed and maintained service level agreements for strategic applications and measured performance against objectives.

ReTrans Freight was purchased by Kuehne + Nagel in the spring of 2018. 

ReTrans Freight

Network Manager
Feb 2015 - Nov 2018

Promoted from .NET Software Developer in February of 2015.

ReTrans Freight is a 3rd party logistics company that specializes in less than truckload (LTL). Some of their services included consolidated freight payment and eCommerce shopping cart integration tools.

Continued previous software development duties but now also in charge of Re-Trans Freight network & managing the helpdesk staff 

My responsibilities included securing and connecting private networks at multiple sites across interstate corporate WANs, deploying and configuring remote access for staff, switches, load balancers, link balancers, and firewalls. I also managed the full server stack, which included SQL databases, VMware, domain controllers, active directory, and group policy. Lastly, I continued performing job functions as a .Net software developer.

Newgistics Freight Services was purchased by ReTrans in 2013. ReTrans is an Intermodal focused shipping company based in Tennesse, and they rebranded Newgistics Freight Services to ReTrans Freight.

Newgistics Freight Services

.Net Software Developer
Apr 2014 - Feb 2015

Promoted from Helpdesk in April of 2014.

Newgistics Freight Services is a 3rd party logistics company who specializes in less than truckload (LTL). Some of their services included consolidated freight payment and eCommerce shopping cart integration tools.

Even though I was promoted and had a new title, I still supported the helpdesk as a Level 2 helpdesk technician. At this point, I also started to mentor and taught the new helpdesk team about their new responsibilities.

My responsibilities included creating and altering desktop applications, webforms, APIs, and database query optimization. I quickly mastered the languages of C# and VB.NET.

Newgistics Freight Services

Nov 2012 - Apr 2014

Newgistics Freight Services is a 3rd party logistics company who specializes in less than truckload (LTL). Some of their services included consolidated freight payment and eCommerce shopping cart integration tools.

My responsibilities included providing technical assistance and support for incoming tickets related to computer systems, software, and hardware.

Working for a small company was exactly what I needed to learn each and every skill I needed to grow.

American Doctors Online - Internship

I.T. Specialist
Jan 2011 - Nov 2012

American Doctors Online was the first-to-market telemedicine company that focused on bringing telemedicine to nursing homes. The problem they wanted to solve was to avoid hospital transfers, which is costly to nursing homes and patients. They deployed computers on carts with high-definition web cameras, which allowed doctors to examine and determine if a patient needed to transfer to a hospital.

This was my first job on the career path I wanted, and truthfully, it was a little scary. Nevertheless, I was up for the challenge.  

"No problems, just work!"

Working at American Doctors Online brought to light that I needed to grow professionally, and quickly, or I was going to drown. I was the only I.T person on staff, supporting nurses, doctors, and multiple nursing home facilities, which meant I needed to self-teach myself a lot of new things. Those new things included managing a Microsoft Exchange server, firewalls, switches, and routers that provided internet access for secure web conferences for doctors and patients, and general office equipment management.  

University of Massachusetts - Dartmouth

Bachelor of Science
Management of Information Systems 
Sep 2008 - May 2012

At University, I was the Vice President of the Wakeboard club, and I also was on the boxing team.

Higgins Security

Security Installation Technician
Jan 2006 - Nov 2012

Higgins Security is a company that installs burglar alarms, fire alarms, security cameras, and card access systems in residential and commercial buildings. Higgins Security is a family business, and I routinely worked nights, weekends, and between college classes when time permitted.

My responsibilities included;
• Communicated effectively with customers, answering questions, and concerns regarding systems.
• Read and understood product manuals and blueprints.
• Responded to maintenance calls and troubleshot devices.
• Installed, tested, and serviced alarm and associated systems for commercial and residential customers.  

My Certifications

CompTIA A+
October 21, 2013

CompTIA Network +
May 02, 2014

CompTIA Security +
May 06, 2016

CompTIA IT Operations Specialist
May 02, 2014

CompTIA Secure Infrastructure Specialist
May 06, 2016

Certified Cloud Practitioner
September 08, 2020

Brivo OnAir
March 26, 2016

New Horizons
Managerial Leadership
April 19, 2016

New Horizons
Leadership and Influence
May 17, 2016

New Horizons
CompTIA CyberSecurity Analyst CSA+
July 21, 2017

New Horizons
IOS App Development
July 27, 2018

New Horizons
April 12, 2019

Rules I live by